Guarantee & Refund Policy

1. Unconditional 15-Day Risk-Free Guarantee

We want you to try El Plato Seguro with total peace of mind. If, during the first 15 calendar days from your sign-up, you feel that the platform, the Steady Glucose recipes, or Clara AI's assistance don't fit your kitchen or lifestyle, you can request a 100% refund with no questions asked.

2. How to Request Your Refund in 1 Click

The process is self-service, transparent, and immediate thanks to Hotmart's payment platform:

• Directly on Hotmart: go to refund.hotmart.com with the email you used to subscribe, enter your purchase's transaction code, and confirm the request.
• From App Support: if you run into any technical difficulty, write to us at elplatoseguro@gmail.com before your 15-day trial ends and our team will process the refund for you.

3. Refund Timelines

Once the refund is approved by Hotmart:

• Credit or debit cards: the balance will show up on your next bank statement or within 7 to 20 business days (depending on your issuing bank's policies).
• PayPal or Hotmart balance: the refund is processed immediately or within a maximum of 24 to 48 hours.

4. Cancelling Your Subscription (Later Months)

If you decide to continue after the 15-day guarantee period and later want to pause or cancel:

• You can cancel automatic renewal at any time from your Hotmart account.
• Once you cancel, no further automatic charges will be made to your card, and you'll keep full access to the app until the last day of your already-paid period.